We have been listening to customer feedback in order to improve our service, and as a result, earlier this month we successfully moved our carrier to DPD.
DPD has a reputation for being the most innovative carrier in the express parcels sector, and as a customer, you will now be able to receive a one-hour delivery window via SMS or email, so you know when to expect your delivery. Furthermore, you will be able to watch the progress of your order on a real-time map, which also supplies you with a final 15-minute time slot.
Alongside this development, we have also recently started using stronger boxes in our warehouse, as a way of ensuring our products are despatched and received in a fantastic condition. The new boxes are made from a higher grade of cardboard and we’ve changed the dimensions to better accommodate all of our products in transit.
To make the most of the DPD tracking service, simply download the DPD app free of charge and make sure we have your up-to-date contact details by telephoning our customer service team on 01228 210 222.
DPD is a member of one of Europe's leading parcels groups, DPD group, which is wholly owned by France's La Poste, the second largest postal group in Europe. A leading operator in the UK express parcels sector, DPD offers a range of specialist solutions and services.