Privacy Policy

At Winterbottom’s Schoolwear, we treat all information we hold about you as confidential and want to be open and transparent with you as to how we process and protect your personal data.

The following privacy policy sets out how we collect and use personal information about individuals and covers:

  1. Information we may collect about you
  2. Use of your information
  3. Contacting you
  4. Sharing your information
  5. Our legal basis for collecting, holding and using your information
  6. Security and data retention
  7. Your rights
  8. Information we may collect about you

You may provide us with personal information by filling in a form, contacting us by phone/e-mail or in person. The information you give us depends on the reason for you contacting us, but may include your name, job title, address, date of birth, e-mail address, phone number, financial and debit card information, personal identification documents or data relating to access.

We use cookies to automatically collect information about individuals who visit our website, to help improve the performance of this website on your device. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. These cookies are stored only in the browser and are not accessed by or shared with any other service or third party.

You have the option to opt-in or opt-out of receiving cookies: Users who opt-in will continue to let the browser store the cookies, and users who opt-out will have the browser delete all the cookies stored under our website.

  1. Use of your information

We need to obtain, store and use information about you for legitimate business purposes - specifically so that you can enjoy and benefit from our services. We may use information we hold about you in the following ways:

  • To confirm your identity
  • To notify you on updates to your order
  • To let you know about other relevant services; both ours and those of other parties whose products and services we have agreed should be made available to you
  • To update and correct our customer records
  • To develop, test and improve our systems
  • To notify you about changes to our services
  • To conduct market research and product analysis
  • To provide you with marketing material, which may be tailored to your individual needs, when we have your permission to do so
  • To run competitions, events and promotional activities
  • To improve our website to ensure that content is presented in the most effective manner for you and for your computer
  1. Contacting you

An important part of our work is communicating with our customers, and in order to do so, we use personal information to keep in touch with individuals within our customer base. We will use the contact information you have given us to send you important information, which may be by post, email or telephone. We may also use the information we hold about you in order to provide you with information about other products or services we feel may interest you.

  1. Sharing your information

We may share your information with selected third parties including our software and website developers, and/or online service providers; such as payment gateways, marketing systems and survey tools.

  1. Our legal basis for collecting, holding and using your information

Data protection law sets the lawful legal bases which allow us to collect, hold and use your personal information. This could be for one of the following reasons:

  • Where we believe that we have a legitimate interest in being able to provide our services to our customers. This sometimes requires us to collect and use personal information about individuals, however, we only use this legal basis where these interests are not overridden by your interests and fundamental rights or and freedoms
  • Where we have entered into a contract with you, as we may need to process your personal information in order to fulfil the contract
  • Where we are under a legal obligation to process personal information. For instance, we are required to collect certain information in accordance with our obligations under equalities legislation
  1. Security and data retention

Of the information about you that we collect, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will keep personal information held as part of our accounts records, however, we will only keep this in line with legal requirements.

  1. Your rights

Customer information will be held by us on our IT systems and will be kept in line with our retention procedures. If you would like a copy of the information we hold about you, you can make a Data Subject Access Request under the Data Protection Act.  Individuals will be charged £10 per subject access request. The data controller will aim to provide the relevant data within 21 days. The data controller will always verify the identity of anyone making a subject access request before handing over any information.

You also have the right to ask us not to process your personal data for direct marketing purposes.

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Company shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).



If you require any further information regarding this policy, please write to: HR Data Department, Winterbottom’s Schoolwear, Level One, Paton House, Victoria Viaduct, Carlisle, Cumbria, CA3 8AN




We may edit this policy from time to time. If we make any substantial changes, we will notify you by posting a prominent announcement on our web pages.